Terms & Conditions 365 Casino – Your Rights & Responsibilities

Welcome to 365 Casino, an online casino and betting platform operated exclusively for users in Malaysia. These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Player" or "User") and 365 Casino ("we", "the platform", or "the company").

By visiting our website, registering an account, making a deposit, or participating in any activity on the platform 365 Casino, you automatically agree to comply with and be bound by all terms set out in this document, including our Privacy Policy and Responsible Gaming Guide, all of which form part of the overall agreement between you and us.

If you do not agree with any part of these terms, please stop using the platform immediately. Continued use after the terms have been updated will be considered acceptance of the new terms.

365 Casino reserves the right to update or amend these terms at any time. Notification of changes will be sent to your registered email address or prominently displayed on the platform. It is the player's responsibility to review the latest terms.

To open an account and play at 365 Casino, you must meet all of the following eligibility requirements without exception:

• At least 18 years old at the time of registration and throughout your use of the platform.
• Residing in or physically located within a jurisdiction where access to our services is permitted under local law.
• Not currently listed on any self-exclusion register or gambling protection programme run by a relevant authority.
• Legally capable of entering into a binding agreement under applicable law.
• Not an employee, agent, or immediate family member of an employee of 365 Casino or any of our affiliated companies.

365 Casino reserves the right to request proof of identity at any time to verify your eligibility. Failure to provide the required documents within the stipulated timeframe may result in temporary account suspension until verification is complete.

The registration process at 365 Casino is designed to be simple and fast — you can have an active account up and running in under 2 minutes. That said, there are a few important things about your account you should be aware of:

• All information you provide during registration must be accurate, complete and up to date. This includes your full name, date of birth, phone number, and a valid email address.
• Each individual is only permitted to open and maintain one account only. Duplicate accounts, whether intentional or not, are subject to termination and forfeiture of balances.
• An account is for the personal use of the account holder only. Sharing your account with others or allowing someone else to play on your behalf is strictly prohibited.
• You are solely responsible for keeping your password confidential. 365 Casino will never ask for your password via email or live chat.
• Any changes to personal information such as your phone number or email address must be updated via your account settings or by contacting customer support.

Identity verification (KYC) may be required before your first withdrawal is processed or when certain thresholds are reached. Documents that may be requested include a copy of your identity card (MyKad), proof of current address, and payment method details. This is an industry-standard process designed to protect all parties and prevent financial fraud.

365 Casino supports a wide range of popular Malaysian payment methods to make depositing easy and hassle-free. All transactions are conducted in Malaysian Ringgit (MYR) with no currency conversion or hidden fees on our end.

Accepted deposit methods:

*Bank fees may be charged by your financial institution. 365 Casino does not impose any additional processing fees.

• Deposited funds must come from a legitimate source and must belong to the account holder.
• Any attempt to deposit funds through unapproved methods or using another person's account will result in the transaction being voided and action being taken on the account.
• 365 Casino reserves the right to decline or place on hold any deposit that raises reasonable suspicion of fraud or money laundering.

Withdrawing your winnings at 365 Casino is a straightforward and transparent process. Here are the withdrawal terms you need to know:

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals can only be made to the same payment method or under the same name used for the deposit — this is a standard security measure to prevent fraud.
• Players must have completed identity verification (KYC) before their first withdrawal request can be processed.
• All withdrawal requests are subject to automated security checks, which are typically completed within minutes.
• Processing times depend on your VIP tier – from 15 minutes for Diamond members to the standard timeframe for regular players.

365 Casino does not charge any withdrawal fees. However, your bank or eWallet provider may apply their own transaction charges, which are outside our control.

365 Casino offers a wide range of bonuses and promotions for both new and existing players. Each promotion has its own specific terms, which are clearly stated on the relevant promotions page. The following are the general terms that apply to all bonuses and promotions:

• Welcome bonuses and deposit bonuses are subject to the rollover requirements stated on their respective promotions pages. Please read the terms carefully before accepting any bonus.
• Each player is entitled to the sign-up bonus once only. Any attempt to claim the same bonus through duplicate accounts or false information will result in the termination of all associated accounts.
• 365 Casino reserves the right to void any bonus if there is evidence of abuse, arbitrage strategies, or player collusion to exploit promotions.
• VIP Cashback credited every Monday based on the previous week's net losses and has no rollover requirements. This is our clear commitment to loyal players.
• 365 Casino reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.

Our VIP Rewards Programme has five tiers — Bronze, Silver, Gold, Platinum and Diamond — with weekly cashback ranging from 3% to 15%. Full terms of the VIP programme are available on our VIP Rewards page.

All games at 365 Casino conducted in accordance with fair and transparent rules. The following general rules apply to all game types:

• The outcome of all games is final once the match or round has ended and has been confirmed by our system.
• For Sports Betting and live matches, the minimum bet amount is RM 5 and maximum limits vary depending on the market type and the player's VIP tier.
• In the event a sporting fixture is postponed or cancelled, bets will be settled in accordance with the applicable sporting rules – further details are available in the Sports Betting section of the platform.
• Odds displayed are for a single unit bet (RM 1) and are subject to change until the bet is confirmed. Odds are locked at the value recorded at the time of confirmation.
• Any technical failure during a live casino game that affects the outcome of play will be investigated and resolved based on recorded live stream footage.
• The use of bots, automated software, or any unauthorised means to gain an unfair advantage in games is strictly prohibited and may result in account termination and legal action.

For e-sports betting such as MPL Malaysia, DOTA 2, and Mobile Legends, bets are valid up until the start of the first game. Any bets placed after the game has begun due to a system error will be voided and refunded.

365 Casino reserves the right to suspend or terminate any player's account, with or without prior notice, under the following circumstances:

• Violation of any term set out in this document.
• Suspected or confirmed fraud, money laundering or any other illegal activity.
• Holding more than one account (duplicate accounts).
• Player found to be under 18 years of age.
• Bonus abuse or exploitation of system vulnerabilities.
• Abusive or threatening behaviour directed at customer support staff or other players.
• Use of unauthorised software or methods during gameplay.

If an account is terminated for reasons other than fraud or a breach of terms, any legitimate remaining balance will be returned to the player after deducting any bonus funds that have not yet met the rollover requirements.

Players may also request voluntary account closure at any time by contacting our support team at support@365casino.site.

365 Casino takes player privacy very seriously. All personal data you provide to us is protected with 256-bit SSL encryption and managed in accordance with our comprehensive privacy policy.

• Data collected includes registration information, transaction records, and platform usage data — all for the purposes of account management, security, and legal compliance.
• We do not sell or rent your personal data to third parties for marketing purposes.
• Data is shared with third parties only when required for payment processing, identity verification, or compliance with legal obligations.
• You have the right to request access to, correction of, or deletion of your personal data at any time.

For more information on how we collect, use, and protect your data, please refer to our Privacy Policy our full.

365 Casino is fully committed to the principles of responsible gambling. We believe a positive gaming experience is one that is safe, controlled, and enjoyable — not one that causes stress or financial hardship.

Our platform provides the following tools to help players manage their gaming activity:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits through your account settings.
• Session Break: Enable a session break for a set period of time if you feel you need to step away from playing.
• Self-Exclusion: Request a temporary or permanent self-exclusion from the platform through our support team.
• Check History: Access a complete record of all your transactions and gaming activity at any time.

If you or someone you know is struggling with gambling, the following resources are available free of charge and in complete confidence: KASIH Hotline: 15999 (Ministry of Women, Family and Community Development, Malaysia).

365 Casino shall not be held liable for:

• Losses arising from internet service disruptions, device failures, or technical issues beyond our reasonable control.
• Indirect, incidental or consequential losses arising from the use of or inability to use our platform.
• Betting or game outcomes resulting from a player's own error or misunderstanding of the game rules.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

Maximum total liability 365 Casino to any player under any circumstances shall not exceed the total amount of active deposits in that player's account at the time of the incident.

The platform and all its content are provided "as is". We make no guarantees regarding the platform's continuous availability, though we make every effort to maintain the highest possible uptime.

365 Casino reserves the right to modify, amend or replace any part of these Terms and Conditions at any time. Changes take effect immediately upon being posted on the platform or communicated to players via their registered email.

It is your responsibility to review these Terms and Conditions periodically. Continued use of the platform following any amendments constitutes your acceptance of the revised terms.

These Terms and Conditions are interpreted and governed by applicable law. Any dispute arising from or in connection with the use of the platform 365 Casino will be handled through our internal process first before being referred to the appropriate dispute resolution body.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be set aside and all remaining provisions will continue in full force and effect.

For any enquiries regarding these Terms and Conditions, please contact our support team at support@365casino.site or via the platform's 24/7 live chat in Bahasa Melayu.