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Privacy Policy 365 Casino – Your Data, Your Rights

At 365 Casino, we understand that trust is the foundation of our relationship with our players. This Privacy Policy clearly and honestly explains how we collect, use, and protect your personal information – in plain, straightforward language, not confusing legal jargon.

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18+ Only Updated: January 2026 256-bit SSL
Our Privacy Commitment – Summary
Encryption
SSL 256-bit – all data and transactions
No Data Sales
Your data is not sold to any third party
User Rights
Access, amend, or delete your data at any time
Data Retention
Records are securely retained for 12 months
Contact Us
support@365casino.site – 24/7 support

Six Core Data Protection Principles at 365 Casino

Here's how we keep your privacy protected at all times while you use our platform

Bank-Grade 256-Bit SSL Encryption
All communications between your browser and 365 Casino's servers are encrypted using SSL 256-bit — the same security standard used by major Malaysian banking institutions such as Maybank and CIMB. Data passing between you and us cannot be read by any third party in between.
We Do Not Sell Your Data
This is a firm commitment: 365 Casino does not sell, rent or trade players' personal information to any third party for marketing purposes. Your data is shared only where there is a specific technical necessity — such as processing payments via Touch 'n Go or DuitNow — or where required by law.
Full Rights Over Your Data
As a 365 Casino player, you have every right to request access to all personal data we hold about you, request corrections to any inaccurate information, or request the complete deletion of your account and data. The process is straightforward — simply reach out to our support team via email or live chat.
Payment Information Security
Your eWallet account details — Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow — and FPX banking information are never stored as plain text in our systems. All financial information is fully encrypted using tokenisation, ensuring that sensitive data remains inaccessible even to our own internal staff.
Two-Factor Authentication (2FA)
365 Casino offers two-factor authentication (2FA) for all player accounts. With 2FA enabled, even if someone knows your password, they still cannot log in without the verification code sent to your phone. We strongly recommend that all players activate 2FA, especially VIP players managing larger balances.
Privacy in Marketing Communications
You have full control over the marketing communications you receive from 365 Casino. You can opt out of promotional emails at any time through your account settings or by clicking the unsubscribe link in any of our emails. Opt-out preferences will be respected in full.
Contents

Last Updated: 1 January 2026. This Privacy Policy explains how 365 Casino collects, uses, discloses and protects your personal information. By using our platform, you agree to the privacy practices described in this document.

1. Introduction – Why Privacy Matters to Us

When you play at 365 Casino, you are entrusting us with your personal information. We take that trust very seriously. This Privacy Policy was written not merely out of legal obligation – it reflects our genuine commitment to the privacy of every player who uses our platform.

We understand that Malaysian players want assurance that their personal information – name, phone number, email address, payment details – is handled responsibly and not misused. That assurance is precisely what this document aims to provide.

365 Casino operates as the data controller for all personal information collected through our platform. This means we determine how and why your data is processed, and we are responsible for ensuring that processing is carried out to the highest standards.

This Privacy Policy applies to all your interactions with 365 Casino — whether through our website, mobile app, email communications, or live chat with our support team. Please read it carefully and contact us if anything is unclear.

2. Personal Data We Collect

365 Casino collects the information needed to provide you with a secure, fair and personalised experience. Below are the categories of data we collect and the reasons for collecting them:

Personal Identification Information
Full name, date of birth, gender, MyKad or passport number. Collected at registration for identity verification and KYC compliance.
Contact Information
Email address, mobile number, and Malaysian residential address. Used for account communications, transaction notifications, and customer support.
Financial Information
Payment method details such as Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay and FPX accounts including Maybank2u/CIMB Clicks. Stored in encrypted form for transaction processing.
Gaming Activity Data
Betting records, game types played (baccarat, blackjack, Sports Betting, slots), wager amounts, wins and losses. Used for VIP account management and dispute resolution.
Technical Data & Devices
IP address, browser type, operating system, device type and login session information. Used for account security and detection of suspicious activity.
Communication Records
Live chat transcripts, email records, and customer support notes. Retained to ensure service quality and to resolve any disputes that may arise.

Data Minimisation Principle: 365 Casino collects only the data genuinely necessary for the stated purposes. We do not collect information beyond what is required to operate our platform.

3. How We Use Your Data

The data we collect is used for clearly defined and specific purposes. We do not use your data for any other purpose without first obtaining your consent. The following are the primary ways we use your information:

  • Account Management: Creating and maintaining your account 365 Casino you, process registrations, verify identities and keep your account secure at all times.
  • Transaction Processing: Processing deposits and withdrawals through your preferred Malaysian payment method – Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX online banking.
  • Service Provision: Enables you to access all games on our platform, including Live Casino baccarat and blackjack, Sports Betting on the Malaysia Super League and EPL, live in-play matches, e-sports, and slots.
  • VIP Programme: Calculating and managing your VIP tier, crediting your weekly cashback, and providing benefits appropriate to your Bronze, Silver, Gold, Platinum, or Diamond level.
  • Security & Fraud Prevention: Detecting and preventing fraud attempts, money laundering, duplicate accounts, and any activity that violates our terms of use.
  • Customer Support: Providing personalised assistance via 24/7 live chat in Bahasa Melayu, including access to your account history to resolve issues more quickly and accurately.
  • Promotional Communications: Sending information about promotions, bonuses and offers relevant to your gaming profile — only if you have opted in to receive marketing communications.
  • Legal Compliance: Complying with applicable legal and regulatory requirements, including reporting obligations set by the relevant authorities.

Every use of your data at 365 Casino is grounded in one of the following lawful bases: performance of a contract with you, our legitimate interests as a platform operator, compliance with legal obligations, or consent you have explicitly provided.

4. Sharing Data with Third Parties

365 Casino does not sell, rent, or trade players' personal data to any party for marketing or commercial gain. Full stop. This is an unconditional commitment on our part.

There are, however, limited situations where we need to share your data with carefully selected third parties – all strictly for legitimate operational purposes:

  • Payment Providers: To process your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks), we are required to share the necessary transaction details with the respective payment service providers. They are governed by their own privacy policies and security standards.
  • Identity Verification Services: To meet KYC requirements, we may engage authorised third-party identity verification services to authenticate the identification documents you submit.
  • Game Providers: Basic account information may be shared with our casino gaming and Sports Betting providers to allow you to play on their platforms through the 365 Casino. These providers are bound by strict confidentiality agreements.
  • Legal Requirements: Where required by a court order, direction from a competent authority, or other valid legal obligation, we may be required to disclose certain information. We disclose only what is necessary and nothing more.
  • Protection of Our Rights: In cases of suspected fraud, money laundering, or serious terms violations, we may share relevant information with the appropriate authorities to protect the integrity of the platform and other players.

All third parties we work with undergo a rigorous security assessment process and are bound by data processing agreements that require them to handle your data to a standard at least equivalent to our own.

Important Notice: No advertising companies, marketing data aggregators, data brokers, or social media platforms receive player data from 365 Casino for ad targeting or profiling purposes.

5. Data Retention and Security Measures

Data security is a core technical priority at 365 Casino. The following are the specific measures we have put in place to protect your information:

  • Encryption in Transit: All data transmitted between your browser and our servers is protected by TLS 1.3 / SSL 256-bit encryption, ensuring that your information cannot be intercepted in transit.
  • Encryption at Rest: Sensitive data such as payment information, identification card numbers, and passwords are stored in encrypted form using industry-standard encryption algorithms. Passwords are never stored in plain text – they are processed through an irreversible hashing function.
  • Access Controls: Access to player data is restricted to staff with a legitimate business need. Our role-based access control (RBAC) system ensures each staff member can only view the data necessary to perform their duties.
  • 24/7 Monitoring: Security monitoring systems operate around the clock to detect any unusual access activity or intrusion attempts.
  • Retention Period: Transaction records and account activity are retained for a minimum of 12 months from the date of the event for dispute resolution and compliance purposes. Data will be deleted or anonymised once it is no longer required for a legitimate purpose.
  • Backup & Recovery: Player data is regularly backed up to a secure, separate storage location to ensure service continuity in the event of a system failure.

While we take every reasonable step to protect your data, no system is 100% immune to breaches. We encourage players to also take steps to secure their own accounts by using strong, unique passwords, enabling 2FA, and reporting any suspicious activity to our support team promptly.

6. Cookies and Tracking Technologies

365 Casino uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use and their purposes:

Cookie Type Purpose Duration Status
Essential Cookies Enables core platform functions such as login, gaming sessions and account security Session / 30 days Required
Performance Cookies Collecting anonymised data on how players use the platform for technical improvements 90 days Optional
Functional Cookies Remembering your preferences such as language, display settings, and gaming preferences 1 year Optional
Security Cookies Detecting unauthorised login attempts and protecting your account from intrusion Session Required

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our platform and your gaming experience. Optional cookies can be disabled without affecting your account's core functions.

We do not use cross-site tracking technologies or any form of "supercookie" that cannot be deleted through standard browser settings.

7. Your Rights as a Data Subject

365 Casino fully respects your rights over your personal data. As a player on our platform, you hold the following rights and may exercise them at any time:

1
Right of Access
You have the right to request a copy of all personal data we hold about you. We will provide a full report within 14 business days of receiving your request.
2
Right to Rectification
If any information we hold about you is inaccurate or out of date, you have the right to request an immediate correction. Contact our support team or update your details directly through your account settings.
3
Right to Erasure ("Right to Be Forgotten")
You may request the deletion of your personal data when it is no longer required for the original purpose for which it was collected, subject to any legal retention obligations that may prevent immediate deletion.
4
Right to Restrict Processing
Under certain circumstances, you may request that we restrict the processing of your data – for example, while a dispute about data accuracy is being resolved or while you are objecting to ongoing processing.
5
Data Portability
You have the right to receive the personal data you have provided to us in a structured, machine-readable format, so you can transfer it to another service provider if you wish.
6
Right to Object to Processing
You may object to the processing of your data for direct marketing purposes at any time. Objections to processing based on legitimate interests may also be raised by providing specific reasons.

To exercise any of the rights above, please contact our privacy team by email at support@365casino.site with the subject line "Privacy Rights Request". Please include your full name and registered account email address so we can verify your identity before processing the request. We will acknowledge receipt within 3 business days and resolve it within 30 days.

8. Protection of Children's Data

365 Casino is a platform strictly restricted to users aged 18 and above, with no exceptions. We do not knowingly collect or process personal data from individuals under the age of 18.

All registration processes require age verification, and we conduct KYC checks to confirm that all players meet the minimum age requirement. If we discover or are made aware that we have collected data from someone under the age of 18, we will:

  • Immediately suspending and subsequently closing the account in question.
  • Deleting all personal data associated with the account as promptly as possible.
  • Returning any valid financial balance in accordance with established procedures.

If you believe that someone under the age of 18 may have registered and used our platform, please contact our support team immediately at support@365casino.site so that we can take immediate action.

To Parents and Guardians: If you are concerned about your child potentially accessing online gambling sites, consider using parental control software that can block access to adult-category websites. 365 Casino is for players aged 18 and above only.

9. Third-Party Links and Services

Platform 365 Casino may contain links to third-party services integrated to enhance your experience — including live casino game providers, sports data providers for Sports Betting on Malaysia Super League, EPL, badminton and e-sports, as well as Malaysian payment service providers such as Touch 'n Go, GrabPay and DuitNow.

Each of these third-party providers has its own privacy policy governing how they handle data that passes through their systems. We recommend reading their privacy policies separately if you have concerns about how they manage your data.

365 Casino is not responsible for the privacy practices of any third-party websites or services that are not under our direct control. That said, we choose our service partners carefully and only work with those who have a strong track record in security and privacy.

10. Amendments to This Privacy Policy

365 Casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes in the way we handle player data.

When we make material changes to this Privacy Policy, we will:

  • Updating the "Last Updated" date at the top of this document.
  • Displaying a prominent notice on the homepage of our platform.
  • Sending email notifications to all active registered players.
  • In the event of significant changes, seeking renewed consent from players before they continue using the platform.

Continued use of the platform 365 Casino after a Privacy Policy amendment will be considered acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us for Privacy Inquiries

If you have any questions, concerns or complaints regarding how 365 Casino managing your personal data, our team is ready to listen and assist.

The best way to reach us regarding privacy matters is by email at support@365casino.site with a clear subject line such as "Privacy Policy Enquiry" or "Data Rights Request". Please include the following details in your email:

  • The full name and registered email address on your account.
  • A brief description of your enquiry or request.
  • If this is a data rights request, please specify the particular right you wish to exercise.

We aim to acknowledge all privacy enquiries within 3 business days and resolve requests within 30 days from the date of receipt. For more urgent enquiries, you may also reach our support team via live chat, available 24/7 in Bahasa Melayu within the platform.

Privacy Rights & Responsibilities Summary

A quick overview of what you can expect from us and what we expect from you

What You Can Expect from 365 Casino
  • Your data will not be sold, rented or traded to any third party for marketing purposes
  • 256-bit SSL encryption for all data and transactions – including Touch 'n Go, GrabPay, and DuitNow
  • Respond to data rights requests within 30 business days
  • Clear notification prior to any material changes to this Privacy Policy
  • Full control over marketing communications – unsubscribe at any time
  • Your activity and transaction records are available for review at any time through your account
How You Can Protect Your Account Privacy
  • Use a strong, unique password for your 365 Casino account – never reuse a password from another account
  • Enable two-factor authentication (2FA) for an added layer of security
  • Never share your login details with anyone – including anyone claiming to be 365 Casino staff
  • Log out of your account when using shared devices or public networks
  • Report any suspicious account activity to our support team immediately
  • Keep your contact information accurate and up to date

FAQ – Privacy Policy

The most frequently asked questions from players about data privacy at 365 Casino

No, not in any readable form. When you make a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX online banking services such as Maybank2u or CIMB Clicks, your payment information is processed through a multi-layered encryption system. 365 Casino staff can only see the transaction status (successful/failed) and the transaction amount in MYR – not your full account number, password, or eWallet PIN. This sensitive information is never stored in plain text on our systems.

After account closure, 365 Casino retains certain data for the period required by law or legitimate operational needs. Financial transaction records are typically kept for 7 years in accordance with standard accounting and tax legal requirements. Gaming activity records and support communications are retained for 12 months from the closure date for the purpose of resolving any disputes that may arise after closure. Data that is no longer required for a legitimate purpose will be automatically deleted or anonymised. You may request a report on data still held after account closure by contacting us at support@365casino.site.

In the unlikely event of a data breach involving your personal information, 365 Casino is committed to acting swiftly and transparently. We will promptly investigate the incident, take steps to contain and remediate the situation, notify affected players within a reasonable timeframe with clear information about what occurred, what data may have been exposed and what steps you can take to protect yourself, and report to the relevant authorities where required by law. We also maintain a regularly updated incident response plan and a security team prepared to handle such situations.

Yes, you have the right to request the deletion of your personal data – this is known as the "right to be forgotten". To submit this request, email us at support@365casino.site with the subject line "Data Deletion Request" along with your full name and registered email address. We will process your request within 30 days. Please note that certain exceptions apply – for instance, financial transaction records may need to be retained for a specified period under legal requirements even after a deletion request. In such cases, we will inform you which data can be deleted immediately and which must be retained for a specific period, along with the reasons.

365 Casino uses automated systems for certain operational purposes – including fraud detection, transaction verification, and VIP tier calculation based on your monthly wagering volume. These systems process your platform activity data to make automated decisions. If any such automated decision materially affects you (for example, an account suspension triggered by our fraud detection system), you have the right to request a human review of that decision. Please contact our support team and state that you would like the decision reviewed by a qualified staff member. We do not use automated profiling for targeted marketing purposes without your consent.
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365 Casino's Ongoing Privacy Commitment

This Privacy Policy is more than a legal document – it is our commitment to you. At 365 Casino, we believe that Malaysian players deserve to know exactly how their data is handled, have control over their data, and play with the confidence that their personal information is secure.

  • 256-bit SSL encryption for all data and transactions – the same standard used by banks
  • Data is never sold to any third party for marketing purposes – no exceptions
  • Your right to access, correct or delete your data can be exercised at any time
  • EWallet and banking details (Touch 'n Go, DuitNow, Maybank2u) are never stored in plain text
  • Two-factor authentication (2FA) is available for maximum account protection
Read Terms & Conditions
Responsible Gaming at 365 Casino
Casino is entertainment — set your budget, don't chase losses, and know when to stop. This platform is for players aged 18 and above only. If gambling begins to affect your daily life, contact Talian KASIH: 15999.
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Your Data Is Safe – Join 365 Casino Today

Play with confidence on a platform that takes your privacy and data security seriously. Register free in under 2 minutes – deposit via Touch 'n Go eWallet, DuitNow, or GrabPay and start enjoying Malaysia's best gaming experience.

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18+ Only 256-bit SSL No Data Sales
Bahasa Melayu